Terms & conditions

These terms and conditions (the “Agreement”) are entered into by and between This Is Given SRL (TVA BE 0802.583.146) located at Avenue Winston Churchill 187 – 1180 Uccle, hereinafter referred to as “Company,” and the entity or individual placing an order for corporate gifting services, hereinafter referred to as the “Client.” This Agreement governs the provision of corporate gifting services and consultancy by the Company to the Client.

1. Services

1.1 The Company shall provide corporate gifting services to the Client, as specified in the order or agreement, which may include the sourcing, packaging, customization, and delivery of corporate gifts.

1.2 The Client shall provide clear and accurate information regarding the corporate gifts, branding, quantities, and delivery details to enable the Company to fulfill the order effectively.

2. Orders and Payment

2.1 Orders: The Client shall submit orders in writing or through the Company’s designated enquiry process. The order should include the gift specifications, quantities, delivery details, customization requirements, and any other details clarifying its request.

2.2 Payment: The Client shall pay for the corporate gifting services as per the terms and pricing agreed upon between the parties and set on the invoice. Payment must be made in full before the order is processed and delivered.

3. Customization and Branding

3.1 Customization: The Client may request branding, personalization, or custom designs for the corporate gifts. Customization is only possible for certain products, depending on the capabilities of the company’s suppliers, and impacts pricing..

3.2 Artwork and Logo: The Client is responsible for providing high-resolution logos and artwork in the required format. The Company shall not be liable for the quality of printing or branding based on low-quality or inadequate artwork provided by the Client.

4. Delivery and Shipping

4.1 Delivery Date: The Company shall make reasonable efforts to deliver the corporate gifts by the agreed-upon delivery date. However, the Company shall not be held liable for delays beyond its control (including, but not limited to, cases of force majeure (confinement, terrorism, natural disasters, etc.).

4.2 Shipping Costs: Shipping costs are the responsibility of the Client unless otherwise specified in the agreement.

4.3 Acceptance of Delivery: The Client must inspect the delivered goods upon receipt and report any damage or discrepancies to the Company within 72 hours of delivery. Failure to report within this period will be considered as the Client’s acceptance of the goods.

5. Cancellation and Changes

5.1 Cancellation: The Client may cancel an order subject to the Company’s withdrawal policy, which may incur fees based on the progress of the order.

5.2 Changes: Any changes to the order must be made in writing and approved by both parties. Changes may impact the delivery timeline and costs.

6. Right of Withdrawal

6.1 Right of Withdrawal : To safeguard the interests of customers engaging in distance sales, the Company gives the Client the right of withdrawal. The client has the right to cancel its contract with the Company within 7 days after delivery.

6.2 Process:  In the case the Client is determined to exercise its right of withdrawal, the Client needs to inform the Company and return the articles at the address specified by the Company. The returned goods need to be returned to the Company as soon as possible and no later than 10 days after delivery (proven by a receipt of acknowledgment signed in the name of the Company).

6.3 Costs incurred by the right of withdrawal : The costs of return are borne by the Client.

6.4 Exception: The right of return does not apply on : (i) customized or tailor-made goods; (ii) experience booking ; (iii)  goods sealed for health or hygiene reasons if the Client has unsealed them after delivery.

7. Non-availability of items

7.1 Principle: The Client is fully aware that the Company is not responsible for its suppliers. Therefore, in the event of a supplier running out of stock or a delay beyond the control of the Company, the Client will be notified without delay and the Company will make an alternative proposal within a reasonable time. If this is the case, the ordered item shall not be deemed to have been undelivered. However, the Company undertakes to offer the Client an alternative solution.

8. Quality Assurance

8.1 Quality Standards: The Company shall ensure that the corporate gifts meet industry quality standards and are in accordance with the specifications provided by the Client.

9. Liability

9.1 The Company’s liability shall be limited to the value of the order and shall not extend to any indirect, incidental, or consequential damages.

9.2 The Company cannot be held responsible for events occurring during experiences sold through the Company.

10. Termination

10.1 Either party may terminate this Agreement with written notice in the event of a material breach by the other party.

11. Confidentiality

11.1 Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during the course of the business relationship.

12. Personal Data Policy

12.1 Sharing of personal data: In order to obtain the services ordered from the Company, the Client freely provides the Company with the data necessary and minimal for the processing of the request made by the Client (identity, VAT number, telephone number, address, e-mail address, necessary technical specifications /  data specific to the service ordered, etc.). The Client therefore expressly acknowledges that the processing of his/her data is based on his/her consent to the processing of his/her personal data and is necessary for the performance of the contract concluded directly between him/her and the Company.

12.2 As part of the processing of customer data, the Company specifies that such data is confidential and will only be used in the context of the performance of the contract and its consequences. The Client has access to the personal data processed by the Company for the purposes, in particular, of rectifying erroneous data. The Client also has the right to ensure the deletion of any data whose processing or storage is prohibited by law. Finally, the Client has the right to prohibit the use of personal data concerning him/her which, in view of the processing.

12.3 The Client declares that all the information provided by him/her is correct and accurate. The customer also declares that he/she is over 18 years of age and has the legal capacity to enter into contracts.

13. Use of Cookies

13.1 The company uses cookies on its website to enhance the Client – or any user – browsing experience and provide personalized services. By using the Company’s website, the Client – or any user – agrees to the use of cookies in accordance with our Personal Data Policy. These cookies may include essential cookies for site functionality, performance cookies for analyzing user behavior, and targeting cookies for personalized advertising. The Client – or any user – can manage its cookie preferences through its browser settings. Disabling certain cookies may affect the functionality of the Company’s website.

14. Governing Law

14.1 This Agreement shall be governed by and construed in accordance with the laws of the Juridiction of Belgium.